Frequently Asked Questions

What are your hours of operation?

M-F 11:00am to 7:00pm (PST)
Sat. 10:00am to 5:00pm (PST)
Sun. 10:00am to 4:00pm (PST)

What are your Shipping & Handling Options?

The Vault Pro Scooters ships all merchandise via US Postal Service or FedEx. Unfortunately, we do not offer any expedited shipping through our regular checkout pages at this time. Please see below for International Orders.

Almost all orders ship within 1-2 business days of placing your order. Orders are only processed and shipped Monday-Friday during regular business hours. Store hours are as follows: Monday - Friday: 11am - 7pm

Please verify that your shipping address is entered correctly as there is a $15 rerouting fee per package to correct a shipping address after the order has been shipped.

What payment methods do you accept?

The Vault Pro Scooters currently only accepts MasterCard, Visa, Amex, Discover and Paypal. Checks and money orders are not accepted at this time. No exceptions will be made. For a secured transaction, you are required to provide a correct billing address and security code to successfully process an online/phone order purchase. Be advised we offer an option to enter a separate billing and shipping address if needed. Both the billing and shipping address must be within the contiguous U.S.