The Vault Pro Scooters ships all merchandise via USPS, FedEx, and UPS. Unfortunately, we do not offer any expedited shipping through our regular checkout pages at this time.
Almost all orders ship within 1-2 business days of placing your order. Orders are only processed and shipped Monday-Friday during regular business hours. Store hours are as follows: Monday - Friday: 11am - 7pm
Please verify that your shipping address is entered correctly as there is a $15 rerouting fee per package to correct a shipping address after the order has been shipped.
PO Boxes: Yes we’ll ship to your PO box but only via US Postal Service. FedEx will only accept physical addresses. We do not suggest entering a PO box if you are purchasing any large items. (i.e complete scooters, rails, ramps, etc.) If you do enter your PO box for an order with a large item, expect a call or email from one of our representatives who will reach out to retrieve a physical address.
APO/FPO: We are able to ship to APO or FPO boxes however, the shipping rates will not be calculated accordingly in the web checkout. The $7.95 flat rate will be applied as a deposit towards the accurate shipping rate. You will be responsible for the full price of shipping and a representative will be reaching out to you to collect these additional charges. If you are not comfortable with the full shipping rate, we offer a complete refund on these orders.
Non-Contiguous US: We are able to ship to Puerto Rico, Hawaii and Alaska but please note that you will be responsible for the full price of shipping. The $7.95 flat rate will be applied as a deposit towards the accurate shipping rate. A representative will reach out after you have placed the order to collect the additional rate.
Oversized Packages: Please note that all rails, ramps, oversized packages and orders with multiple scooters of 3 or more completes will not apply for the $9.95 flat rate shipping. Snow scooters, bikes, some dirt scooters, some electric scooters, as well as select large fingerboard obstacles also are classified as 'oversized' items. The full shipping rates will not be calculated in the web checkout and a representative will reach out to collect the full price of shipping after you have placed it. If you are not comfortable paying the full shipping cost we offer a full refund on the order, or the specific item in question.
International Orders & Shipping:
The Vault ships worldwide to almost any nation in the world. Shipping costs and finalized order totals are presented before any payment information is needed to be input. All currency conversions are automatically calculated during checkout. International shipping & handling prices shown during checkout are completely transparent and all-inclusive. The rates shown include any relevant duties, taxes, and customs fees so no additional payment will be required by the shipping carrier when crossing the border, or delivering your package. We at The Vault are not in control of international shipping costs, nor do we add any fees on our end; the pricing shown is exactly what is being paid to the shipping carriers and are non-negotiable.
3rd-Party International Shippers:
While technically we are able to ship your order to a third-party international shipping forwarder, we do not recommend this unless it is required due to our partnered carriers not being able to deliver to you. When using a 3rd party we are not able to file any missing packages claims, damaged package claims, or late package claims as all of these require us to be shipping directly to our own customer. If you decide to use one of these companies you are thereby forfeiting any sort of package protection or coverage offered by us, or our partnered shipping carriers.