The product is great, but we ordered the wrong kind and have found it very difficult to get in touch with the seller. I have called Vault Pro scooters multiple times, but it jut rings, no answer/no voicemail. The return policy says within 30 days, but you need approval to return it. There's no email listed for the seller and since I can't get in touch with them, I think I'm stuck with the wrong fork for our scooter. Not happy with that, since it costs a lot of money.